Support center
We're here to help. Find quick answers or reach out to our team.
1. Support channels
You can write to us at these addresses:
- • General support email: soporte@card-qr.com
- • Privacy, Legal Matters, and Administration: admin@card-qr.com
2. What each plan includes
Free plan
- • Unlimited cards, QR and NFC
- • Tap to Connect
- • AI Card Generator (3/month)
- • Paper card scanner (3/month)
- • Email signature with your card
Pro plan (€2.99/month)
- • Everything in the Free plan
- • Lead Capture on cards
- • Widgets: bookings, video, PDF and links
- • Event Mode with follow-up email
- • AI Card Generator (50/month) and card scanner (50/month)
- • No “Card created with CardQR”
- • Full analytics: countries, devices, sources and returning visitors
Enterprise plan (€12.99/month)
- • Everything in the Pro plan
- • Team dashboard: up to 10 members with 4 roles
- • CRM webhooks (HMAC-SHA256) for leads and connections, and HubSpot
- • Reusable profiles
- • AI Card Generator (200/month) and card scanner (200/month)
- • Custom domain, API and CSV import
3. Frequently asked questions (FAQ)
¿Cómo puedo crear mi primera tarjeta digital?
Para crear su primera tarjeta digital, inicie sesión en su cuenta y haga clic en "Nueva Tarjeta" desde el dashboard. Siga el asistente paso a paso para agregar su información de contacto, personalizar el diseño y generar su código QR único.
¿Puedo modificar mi tarjeta después de crearla?
Yes, you can edit your digital card at any time from the "My cards" section. Every change shows up automatically, with no need to change the QR code.
¿Cómo funciona el sistema de planes?
We offer three plans: Free (unlimited cards, QR, NFC, Tap to Connect, AI 3/month), Pro €2.99/month (Lead Capture, widgets, Event Mode, AI 50/month, no “Card created with CardQR”, full analytics) and Enterprise €12.99/month (team dashboard, CRM webhooks, reusable profiles, AI 200/month, custom domain, API). You can change plan at any time from your account settings.
¿Qué sucede si cancelo mi suscripción?
Si cancela su suscripción, sus tarjetas seguirán activas pero perderá acceso a las funciones premium. Puede continuar usando las funciones del plan gratuito. Sus datos se conservarán y podrá reactivar su suscripción en cualquier momento.
¿Cómo descargo mi código QR?
From your card's QR code page you can download it as PNG, SVG or PDF, with the size, colors and logo you choose.
¿Puedo usar un dominio personalizado?
Yes, the Enterprise plan (€12.99/month) lets you connect your own domain with SSL. It's set up from the "Domains" section of the dashboard: you add the domain and the system generates the DNS records you need to create. On the Free and Pro plans, the card uses the public URL card-qr.com/c/tu-nombre, customizable from the editor.
¿Cómo funciona el analytics?
Analytics shows you how many people have visited your card and how many of them come back, from which countries, on which devices and which buttons they press (call, email, website, social networks, save the contact...). On the free plan you see the total visits; full analytics is part of the Pro plan.
¿Es segura mi información?
Yes. All communications are encrypted (SSL/TLS), passwords are stored hashed (bcrypt) and we comply with the GDPR. Your data is processed on servers in the European Union.
¿Cómo funciona la autenticación de dos factores (2FA)?
La autenticación de dos factores añade una capa extra de seguridad a su cuenta. Una vez activada, necesitará su contraseña más un código de 6 dígitos generado por una aplicación de autenticación (como Google Authenticator o Authy) para acceder. Puede activar 2FA desde la sección "Seguridad" en su configuración de cuenta. Recomendamos encarecidamente usar 2FA para proteger su cuenta.
¿Qué pasa si pierdo acceso a mi aplicación de 2FA?
If you lose access to your 2FA app, you can use the backup codes generated when you set it up. If you have lost those too, write to support with information that verifies your identity. 2FA is optional on all accounts.
¿Puedo eliminar mi cuenta?
Sí, puede eliminar su cuenta en cualquier momento desde la configuración. También puede contactarnos a admin@card-qr.com para ejercer su derecho al olvido según el RGPD.
4. Response times
We reply within these timeframes:
- • Email inquiries, on any plan: 24–48 business hours
- • GDPR requests: within a maximum of 30 days, as the regulation requires
5. Additional resources
In addition to direct support, we offer resources to assist you:
- • Frequently asked questions
- • A page for each feature with its step-by-step setup
- • Solutions by industry and comparisons
- • Blog with guides and news
6. Full contact information
CardQR - Support center
General support email: soporte@card-qr.com
Privacy, Legal Matters, and Administration: admin@card-qr.com